Privacy Policy

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Credit card and billing information
• Passport or identification details (as required by law)
• Special requests and preferences

Automatic Information:

• IP address and browser information
• Website usage patterns and preferences
• Cookie and tracking technology data

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our services and personalize your experience
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Ensure security and prevent fraud

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who assist in hotel operations
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger, acquisition, or sale
• Emergency Situations: To protect safety and security

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers and firewalls
• Regular security audits and updates
• Employee training on data protection
• Restricted access to personal information

Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand website usage
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

Your Rights

Under applicable privacy laws, you have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Data portability (where applicable)
• Lodge complaints with supervisory authorities

Data Retention

We retain your personal information for as long as necessary to:

• Provide services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements

Guest information is typically retained for 7 years after your last stay, or as required by law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or email communication.